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Hsu et al.: LLM-Voiced NPCs Make Players' Heads Heavier -- A 'Double-Edged Sword' Experiment — Fukai Reads
An empirical LLM-NPC paper by Hsu et al. (Communication University of China and others). They built a scripted-NPC version and a GPT-4.1 LLM-NPC version of the same game and ran a between-subjects test with 130 players. LLM-NPCs significantly raised cognitive load (p<.001), did not significantly improve overall enjoyment (p=.195), and increased autonomy while lowering usability and trust.
Wermann et al.: How In-Game AI 'Words' vs 'Demonstration' Change Learning and Cognitive Load — Fukai Reads
A pre-registered experiment by LMU Munich and colleagues comparing 'verbal' and 'demonstration' support from an in-game AI NPC. Splitting 152 people into three groups in Qookies, a quantum-technology learning game, they found no difference in learning gains between conditions, but the verbal-plus-visual group reported significantly lower intrinsic cognitive load than the verbal-only group (d=0.60).